Frequently Asked Questions

Shipping & Delivery
Orders typically leave the factory in 2 business days when the items are in-stock. The factory selects the carrier/ delivery company. We cannot ship to a PO Box. Orders that meet certain criteria will qualify for Free shipping. Delivery does not include lift gate service, inside delivery or driver- assisted delivery. If you require an assisted or lift gate delivery we can quote that service for you. Delivery is during standard business hours – Monday thru Friday, 8 to 5.
Cancel/Returns
If you cancel after placing an order there is a 25% restock fee and you are responsible for the return shipping arrangement and associated cost. We do not refund the original shipping cost. You must get a Return Authorization from us for a return. When the product is received back in original, unused condition, a refund will be issued less any fees.
Canadian Customers
Midwest, Eaton, and Milbank products are CSA/ CUL approved. We can ship your order anywhere in the USA, including a customs broker of your choice. We can provide you with a Customs Invoice upon request.
Ring Type vs Ringless Meter Socket
Although the ring type and ringless style sockets perform the same function, there are some physical distinctions between the two. These distinctions are dependent on the type of application (residential, commercial, or industrial), and geographic location. The most apparent difference is the way the meter is secured to the socket. The ring type uses a specially formed ring that attaches to the meter curl on the pedestal enclosure and to the meter. These rings are available in a snap type or screw type. Ringless style metering uses the cover, which has an embossment for the meter, to hold the meter in place. With either style, a sealing or locking mechanism is used and once sealed, there is no way to remove the meter without signs of tampering. If there is ever a question as to which metering enclosure to use, please contact your local utility company.
Why Can't I Buy Online from B&B?
The topic of having our site be E-Commerce to purchase online has been the subject of many a debate between us!  Although we have the technology to do so, we have decided that the ability to chat and confirm what our customer is looking for and to be able to offer suggestions and solutions is what sets us apart from other online retailers.  Not to mention, if a customer orders an item they didn’t mean to or thought they were buying something else, it can get costly to return mis-ordered items.

Not feeling chatty?  Send us an email and we can help determine what you need that way.

Complimentary Layout Consultations

Wondering if we can assist you with a new park or expansion project related to  design, layout, and electrical equipment? YES, we can!

We offer the same assistance and recommendations as the other suppliers and our service is FREE.  And, you don’t have to commit to purchase materials from us.  There is no obligation.

We will tell you upfront that you will want to consult with an Electrical Engineer because we are not Engineers or Electricians.

WHAT WE CAN DO:

Load and voltage drop calculations per NEC guidelines.

A recommended layout based on your site plan.

Cut sheets and specs on recommended equipment to include pedestals, meters, distribution, and wire.

A detailed quote.

Revise and requote everything for you –  FREE and no obligation!

We look forward to working with you and earning your business.

Please email us or give us a call for one-on-one customer service – we like to talk to our customers!

Phone (888) 391-3802

B&B Electrical Leadership

Matt Linnell

Matt Linnell

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Terry Linnell

Terry Linnell

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Jen McBurney

Jen McBurney

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